Experiments / LAB 01
Making call relationships visible.
Exploring a relationship-first view of Cisco CUCM directory numbers, devices, forwarding and voicemail.
PROTOTYPECan a visual map make a call configuration easier to understand than a collection of separate detail panels?
- 01DIRECTORY NUMBER
- 02ASSOCIATED DEVICE
- 03FORWARDING
- 04VOICEMAIL
An illustration of the areas being explored, not an observed call path.
What’s on the bench.
The call-flow analyser prototype brings matching directory numbers and their configuration relationships into one view. The interface work focuses on keeping the connections visible while retaining the details needed to inspect them.
What the work is showing.
The matching-number view is useful because the same number can appear in different partitions or as different kinds of configuration object. Those matches need to remain distinguishable.
A block-based presentation did not make the relationships clear enough. The preferred direction is a flow-chart view, supported by detail panels rather than replaced by them.
Associated devices belong near the top of the investigation. Recognisable model names are more useful to the reader than raw device-type codes, and forwarding and voicemail details remain important context.
Where it goes from here.
- Refine the relationship map so separate matches remain distinct.
- Keep device details close to the matching-number view.
- Check the map against the underlying configuration before treating a relationship as established.